The case managers function similarly to newspaper reporters. They take photographs, interview witnesses, pour over legal documents and medical records, all to write a story by a deadline. They do this day in and day out while caring for clients who they consider to be responsible for and also friends. Case managers also negotiate cases from the “demand” brochure that they have prepared. They are essentially the opposites of insurance adjusters, with the exception that in addition to investigation, they advocate. For privacy reasons, we do not name our case management team because we know the insurance industry oftentimes deploys surveillance teams.